Shipping Policy

Effective Date: February 10, 2025

This Shipping Policy (“Policy”) outlines the terms and conditions governing the shipping and delivery of jewelry products (“Products”) purchased from Luxetrendvault through our website, www.luxetrendvault.com. At Luxetrendvault, we are dedicated to providing reliable and efficient shipping services to our valued customers. By placing an order and purchasing Products from us, you acknowledge that you have read, understood, and agree to be bound by this Policy, as well as our comprehensive Terms and Conditions [link to terms and conditions], Sales Policy [link to sales policy], Return Policy [link to return policy], Privacy Policy [link to privacy policy], and Payment Policy [link to payment policy].

1. Shipping Destinations: Where We Deliver

  • Domestic Shipping: We offer shipping services to all valid addresses within the continental United States, Alaska, and Hawaii.

  • International Shipping: We may offer international shipping to select countries. Please refer to the list of eligible countries during the checkout process.

  • Shipping Restrictions: We reserve the right to restrict shipping to certain locations due to legal or logistical constraints.

2. Shipping Methods: Your Options

We provide a variety of shipping methods to suit your needs and budget. The available shipping methods will be displayed during the checkout process. These may include:

  • Standard Shipping: This is our most economical shipping option, typically delivered within [Specify Delivery Timeframe, e.g., 3-7 business days] for domestic orders.

  • Expedited Shipping: For faster delivery, we offer expedited shipping options that typically arrive within [Specify Delivery Timeframe, e.g., 1-3 business days] for domestic orders.

  • International Shipping: Delivery times for international orders vary depending on the destination country and the selected shipping method. Estimated delivery times will be provided during the checkout process.

3. Shipping Costs: Transparent Pricing

  • Calculation of Shipping Costs: Shipping costs are calculated based on several factors, including the destination address, the selected shipping method, the weight of your order, and the dimensions of the package.

  • Display at Checkout: Shipping costs will be clearly displayed during the checkout process before you finalize your order.

  • Free Shipping Promotions: We may offer free shipping promotions for orders that meet certain criteria, such as exceeding a minimum purchase amount. The terms and conditions of any free shipping promotions will be clearly stated on our Website.

4. Order Processing Time: When Your Order Ships

  • Processing Timeframe: We strive to process and ship all orders as quickly as possible. Our typical order processing time is [Specify Processing Timeframe, e.g., 1-2 business days].

  • Factors Affecting Processing Time: Processing times may be longer during peak seasons or due to unforeseen circumstances.

  • Notification of Delays: If there are any delays in processing your order, we will notify you via email.

5. Shipping Address: Accuracy is Key

  • Customer Responsibility: It is your responsibility to provide accurate and complete shipping information during the checkout process.

  • Address Verification: We may verify your shipping address with your payment provider.

  • Address Changes: If you need to change your shipping address after placing your order, please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee that we will be able to make the change.

  • Liability for Incorrect Addresses: We are not responsible for delays or delivery failures caused by incorrect or incomplete shipping addresses provided by the customer.

6. Tracking Your Order: Stay Informed

  • Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

  • Tracking Website: You can use the tracking number to track the progress of your shipment on the carrier’s website.

  • Estimated Delivery Date: The carrier’s website will provide an estimated delivery date.

7. Delivery: Receiving Your Order

  • Delivery Attempts: The carrier will typically make multiple attempts to deliver your package.

  • Signature Requirement: For valuable orders, we may require a signature upon delivery. This ensures that your package is delivered securely to the correct recipient.

  • Delivery Issues: If you experience any issues with the delivery of your package, such as delays, damage, or loss, please contact the carrier directly to file a claim. We will assist you in the claims process as needed.

8. Risk of Loss: When It Transfers

  • Transfer Upon Delivery: The risk of loss or damage to the Products passes to you upon delivery of the package to your designated shipping address.

9. International Shipping: Customs and Duties

  • Customer Responsibility: For international orders, you are solely responsible for paying any applicable customs duties, taxes, import fees, and other charges imposed by your country’s customs authorities.

  • Customs Delays: International shipments may be subject to delays due to customs clearance procedures.

  • Customs Forms: We will accurately complete all customs forms as required by law.

10. Lost or Damaged Packages: What to Do

  • Reporting Lost Packages: If your package is lost in transit, please contact the carrier to file a claim. We will assist you in the claims process as needed.

  • Reporting Damaged Packages: If you receive a damaged package, please retain the original packaging and contact the carrier immediately to file a claim. Take photos of the damaged package and its contents. We will assist you in the claims process as needed.

  • Investigation and Resolution: Once a claim has been filed, the carrier will investigate the issue. The investigation process can take several weeks. We will work with you to resolve the issue as quickly as possible, which may include providing a replacement or issuing a refund.

11. Undeliverable Packages: Reasons and Resolution

  • Reasons for Undeliverability: Packages may be deemed undeliverable for various reasons, including:

    • Incorrect or incomplete address

    • Refusal of delivery

    • Unclaimed packages

    • Inability to access the delivery location

  • Contacting the Customer: If your package is undeliverable, the carrier will attempt to contact you to arrange for re-delivery or pickup.

  • Return to Sender: If the carrier is unable to contact you or re-deliver the package, it will be returned to us.

  • Reshipment or Refund: If your package is returned to us, we will contact you to determine whether you would like us to reship the package or issue a refund. Reshipment may be subject to additional shipping charges.

12. Holiday Shipping: Planning Ahead

  • Increased Volume: During holiday seasons, shipping carriers experience increased volume and may experience delays.

  • Early Ordering: We recommend placing your holiday orders as early as possible to ensure timely delivery.

  • Shipping Deadlines: We will provide information about holiday shipping deadlines on our Website.

13. Policy Changes: Staying Informed

We reserve the right to modify this Shipping Policy at any time. We will post any changes on our Website and update the “Effective Date” at the top of this Policy. Your continued purchase of Products after the posting of changes constitutes your acceptance of the revised Policy.

14. Contact Information: We’re Here to Help

If you have any questions, concerns, or comments about this Shipping Policy or our shipping practices, please contact us at:

Luxetrendvault
1103 Meredith St
White Hall, Arkansas (AR), 71602
Hotline: (870) 247-3992
Email: Contact@luxetrendvault.com