Refund and Return Policy

Effective Date: February 10, 2025

This Refund and Return Policy (“Policy”) outlines the guidelines, conditions, and procedures for returning or exchanging jewelry products (“Products”) purchased from Luxetrendvault through our website, www.luxetrendvault.com. At Luxetrendvault, we are committed to your satisfaction and strive to provide a hassle-free return and exchange process. By purchasing Products from us, you acknowledge that you have read, understood, and agree to be bound by this Policy, as well as our comprehensive Terms and Conditions [link to terms and conditions] and Sales Policy [link to sales policy].

1. Core Principles and Eligibility for Returns and Exchanges

  • Commitment to Satisfaction: At Luxetrendvault, your satisfaction is our top priority. We understand that sometimes a product may not be exactly what you expected, and we want to make the return or exchange process as seamless as possible.

  • Defined Timeframe: To be eligible for a return or exchange, you must initiate the process within [Specify Return Period, e.g., 30 days] from the date of delivery. This timeframe allows you ample opportunity to assess your purchase.

  • Pristine Product Condition: Products being returned must be in their original condition. This means they should be unworn, unused, unaltered, and free from any signs of wear, damage, or modification.

  • Complete Original Packaging: Returned Products must be accompanied by all original packaging, including boxes, pouches, protective materials, certificates, warranty cards, and any other accompanying documentation.

  • Securely Attached Tags and Labels: All original tags and labels must remain securely attached to the Product. Removal or tampering with tags may void the eligibility for a return or exchange.

2. Exclusions: Items Not Eligible for Return or Exchange

We have established certain categories of items that, due to their nature, cannot be returned or exchanged. This is for hygiene reasons, customization constraints, and to maintain the integrity of our products. These exclusions include:

  • Irreplaceable Customized or Personalized Items: These Products are uniquely crafted according to your specific instructions and cannot be resold. Therefore, returns or exchanges are not possible unless there is a manufacturing defect.

  • Permanent Altered Products: Products that have undergone alterations, modifications, or repairs by anyone other than Luxetrendvault-authorized personnel are not eligible for return or exchange.

  • Products Exhibiting Wear and Tear: Items that show signs of wear, use, damage, or have been altered in any way by the customer are not eligible for return or exchange. This ensures the quality of our products for all customers.

  • Final Sale or Clearance Items: Products marked as “Final Sale” or purchased during clearance events are typically sold at significantly reduced prices and are, therefore, not eligible for returns or exchanges unless they are found to be defective upon arrival.

  • Hygiene-Related Items: For hygiene and safety reasons, earrings (including studs, hoops, and dangles) are generally not eligible for return or exchange, unless they are defective upon arrival.

3. Initiating a Return or Exchange: Step-by-Step Guide

We have designed a straightforward process to initiate a return or exchange, making it easy for you to get the assistance you need:

  • Communicate with Our Team: Initiate the process by contacting our dedicated customer service team. You can reach us via email at Contact@luxetrendvault.com or by calling our hotline at (870) 247-3992. Please provide the following information:

    • Your order number (essential for locating your purchase)

    • A clear and concise reason for the return or exchange

    • Specific details about the item(s) you wish to return or exchange

  • Acquire Return Authorization: Our customer service team will carefully review your request. If your request meets our eligibility criteria, we will provide you with a Return Authorization number (RA#). This number is essential for processing your return.

  • Detailed Return Instructions: Along with the RA#, we will provide you with detailed instructions on how to properly return the Products. These instructions will include the designated return shipping address and any specific packaging requirements.

  • Safe and Secure Packaging: Ensure that the Products are securely packaged in their original packaging. Include all original tags, labels, certificates, and accessories that were included with your purchase. Proper packaging is vital to prevent damage during transit.

  • Shipping Your Return: Ship the Products to the address provided in the return instructions. Please note that you are responsible for paying the return shipping costs, unless the Products are defective or if we made an error in fulfilling your original order.

  • Recommended Shipping Practices: We strongly recommend using a trackable shipping method (such as UPS, FedEx, or USPS Priority Mail) and purchasing shipping insurance. Luxetrendvault cannot be held responsible for lost or damaged returns during transit.

  • External RA# Marking: Clearly write the assigned RA# on the outside of the package in a conspicuous location. Returns that do not have a visible RA# may be refused upon receipt.

4. Responsibility for Return Shipping Costs

  • Customer-Initiated Returns: In cases where the return is due to a change of mind, sizing issues, or personal preference, the customer is responsible for covering the return shipping costs.

  • Luxetrendvault Error: If the return is due to a defect in the Product or an error on our part (e.g., wrong item shipped), Luxetrendvault will provide you with a prepaid shipping label. This label can be used to return the item to us at no cost to you.

5. Inspection and Processing: Our Commitment to Efficiency

  • Thorough Inspection: Upon receiving your returned Products, our dedicated team will conduct a thorough inspection. We will verify that the Products meet all the eligibility requirements outlined in this Policy.

  • Prompt Processing: If the Products meet the criteria for a return or exchange, we will process your request promptly. Our goal is to complete the processing within [Specify Processing Time, e.g., 7-10 business days] of receiving the returned items.

6. Refunds: Getting Your Money Back

  • Original Payment Method: Approved refunds will be issued back to the original payment method used to make the purchase. This ensures a secure and efficient refund process.

  • Refund Calculation: The refund amount will be the purchase price of the Product(s) being returned. It will not include any applicable shipping costs you paid when placing the original order.

  • Potential Restocking Fees: In certain circumstances, a restocking fee may apply. These fees will be clearly communicated to you before processing the refund (see Section 8 for more details).

  • Refund Processing Time: Once the refund is approved, it may take [Specify Processing Time, e.g., 5-7 business days] for the refund to process and appear on your account statement, depending on your bank or payment provider.

7. Exchanges: Seamless Product Swaps

  • Exchange Process Details: If you wish to exchange a Product for a different size, color, or style, the process begins once we receive the returned Product and confirm that it meets the eligibility requirements outlined in this Policy.

  • Subject to Availability: Exchanges are always subject to product availability. If the desired exchange item is not currently in stock, we will notify you and offer alternative solutions, such as a refund or store credit.

  • Handling Price Differences: If there is a price difference between the returned Product and the desired exchange item, you will be responsible for paying the difference. Alternatively, if the exchange item is less expensive, we will refund you the price difference.

8. Damaged or Defective Products: Resolution and Support

  • Immediate Notification: If you receive damaged or defective Products, it is crucial to contact our customer service team immediately. You can reach us at Contact@luxetrendvault.com or call us at (870) 247-3992.

  • Swift Resolution: We are committed to swiftly resolving any issues related to damaged or defective Products. Depending on the circumstances, we may offer one of the following solutions:

    • Provide a replacement of the damaged or defective item

    • Issue a full refund for the purchase price

    • Offer a store credit for future purchases

9. Restocking Fees: When They Apply

  • Circumstances for Restocking Fees: In certain specific scenarios, we may apply a restocking fee. These circumstances include:

    • Returns that do not meet the eligibility requirements outlined in this Policy

    • Returns made without a properly issued Return Authorization (RA#)

    • Returns of items that are not in their original condition

  • Restocking Fee Amount: The specific restocking fee percentage is [Specify Restocking Fee Percentage, e.g., 10%] of the purchase price.

  • Transparent Communication: If a restocking fee applies to your return, we will ensure clear communication regarding the fee amount before processing your refund.

10. Non-Returnable Items: Key Reminders

As emphasized previously, certain items are not eligible for return or exchange. These include:

  • Customized or personalized items

  • Products that have been altered or damaged by the customer

  • Products that have been worn or used

  • Products purchased during final sale or clearance events (unless defective)

  • Earrings (for hygiene reasons)

11. Policy Changes: Staying Informed

We reserve the right to modify or update this Refund and Return Policy at any time. Any such changes will be effective immediately upon posting of the revised Policy on our Website. Your continued purchase of Products after the posting of revised Policy constitutes your acceptance of the changes. It is your responsibility to review this policy periodically.

12. Contact Information: We’re Here to Help

If you have any questions, concerns, or need assistance with the refund or return process, please do not hesitate to contact us at:

Luxetrendvault
1103 Meredith St
White Hall, Arkansas (AR), 71602
Hotline: (870) 247-3992
Email: Contact@luxetrendvault.com