Sales Policy

Effective Date: February 10, 2025

This Sales Policy (“Policy”) outlines the terms and conditions governing sales of jewelry products (“Products”) by Luxetrendvault through our website, www.luxetrendvault.com. By placing an order and purchasing Products from us, you agree to be bound by this Policy, as well as our Terms and Conditions [link to terms and conditions] and Privacy Policy [link to privacy policy].

1. Order Acceptance

  • Order Placement: Placing an order on our Website constitutes an offer to purchase Products from us. We reserve the right to accept or reject your order at our sole discretion.

  • Order Confirmation: After you place an order, you will receive an order confirmation email. This email does not constitute acceptance of your order, but rather confirms that we have received it.

  • Order Acceptance: Your order is accepted when we ship the Products to you. We will send you a shipping confirmation email with tracking information.

  • Reasons for Rejection: We may reject your order for various reasons, including, but not limited to:

    • Product unavailability

    • Errors in pricing or product descriptions

    • Suspicion of fraud

    • Inability to process your payment

    • Shipping restrictions to your location

  • Notification of Rejection: If we reject your order, we will notify you via email and refund any payment you have made.

2. Pricing and Payment

  • Pricing: The price of Products is listed on the Website in US dollars and is subject to change without notice.

  • Taxes: Prices do not include applicable sales tax, which will be added to your order total. You are responsible for paying all applicable taxes, duties, or other charges associated with your order.

  • Payment Methods: We accept various payment methods, as indicated on the Website during checkout.

  • Payment Authorization: By providing your payment information, you authorize us to charge your selected payment method for the total amount of your order, including the price of the Products, shipping costs, and applicable taxes.

  • Payment Security: We take reasonable measures to protect the security of your payment information. However, we are not responsible for any unauthorized access to or use of your payment information.

  • Currency Conversion: If you are paying in a currency other than US dollars, your payment provider will convert the amount to US dollars at the applicable exchange rate. You are responsible for any fees or charges associated with currency conversion.

3. Product Availability

  • Availability: We strive to keep our Website up-to-date with accurate product availability information. However, product availability is subject to change without notice.

  • Out-of-Stock Items: If a Product you ordered is out of stock, we will notify you via email and give you the option to cancel your order or wait for the Product to become available.

  • Discontinued Products: We reserve the right to discontinue any Product at any time without notice.

4. Shipping and Delivery

  • Shipping: We ship Products to the address you provide during checkout. We are not responsible for any delays in delivery caused by incorrect or incomplete addresses.

  • Shipping Costs: Shipping costs are calculated based on the destination, shipping method, and weight of your order. Shipping costs will be displayed during checkout.

  • Shipping Methods: We offer various shipping methods, as indicated on the Website. Shipping times vary depending on the shipping method selected and the destination.

  • Delivery Time: Delivery times are estimates only and are not guaranteed. We are not responsible for delays in delivery caused by events beyond our control, such as weather, transportation disruptions, or customs delays.

  • Tracking: We will provide you with a tracking number once your order has shipped. You can use the tracking number to track the progress of your shipment.

  • Risk of Loss: The risk of loss or damage to Products passes to you upon delivery.

  • International Shipping: We may ship Products internationally. You are responsible for paying all applicable customs duties, taxes, and other charges associated with international shipping.

  • Inspection Upon Receipt: Upon receiving your order, carefully inspect the package and its contents for any damage or discrepancies. If you notice any issues, contact us immediately.

5. Returns and Exchanges

Please refer to our Return Policy [link to return policy] for detailed information about our return and exchange procedures.

6. Product Warranty

  • Limited Warranty: We offer a limited warranty on our Products against defects in materials and workmanship for a period of [Specify Warranty Period, e.g., 30 days, 1 year] from the date of purchase.

  • Warranty Coverage: Our warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by misuse, abuse, accidents, alterations, or normal wear and tear.

  • Warranty Claim: To make a warranty claim, please contact us with your order number, a description of the defect, and photos of the Product. We will review your claim and, if approved, we will repair or replace the defective Product.

  • Disclaimer: THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SALE OF PRODUCTS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR IN CONNECTION WITH THIS POLICY OR THE SALE OF PRODUCTS WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCTS IN QUESTION.

8. Governing Law and Dispute Resolution

This Policy shall be governed by and construed in accordance with the laws of the State of Arkansas, without regard to its conflict of laws principles. Any dispute arising out of or in connection with this Policy shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in White Hall, Arkansas.

9. Changes to Policy

We reserve the right to modify this Policy at any time by posting the revised Policy on the Website. Your continued purchase of Products after the posting of revised Policy constitutes your acceptance of the changes.

10. Contact Information

If you have any questions about this Policy, please contact us at:

Luxetrendvault
1103 Meredith St
White Hall, Arkansas (AR), 71602
Hotline: (870) 247-3992
Email: Contact@luxetrendvault.com

11. Entire Agreement

This Policy, together with our Terms and Conditions [link to terms and conditions] and Privacy Policy [link to privacy policy], constitutes the entire agreement between you and Luxetrendvault with respect to the sale of Products and supersedes all prior or contemporaneous communications and proposals, whether oral or written.

Luxetrendvault: Return Policy

Effective Date: February 10, 2025

This Return Policy (“Policy”) outlines the guidelines and procedures for returning or exchanging jewelry products (“Products”) purchased from Luxetrendvault through our website, www.luxetrendvault.com. By purchasing Products from us, you agree to be bound by this Policy, as well as our Terms and Conditions [link to terms and conditions] and Sales Policy [link to sales policy].

1. Eligibility for Returns and Exchanges

  • Timeframe: You have [Specify Return Period, e.g., 30 days] from the date of delivery to initiate a return or exchange.

  • Condition of Products: Products must be returned in their original condition, unworn, unused, and with all original packaging, tags, and labels attached.

  • Exclusions: The following Products are not eligible for return or exchange:

    • Customized or personalized items

    • Products that have been altered or damaged by the customer

    • Products that have been worn or used

    • Products purchased during final sale or clearance events (unless defective)

    • Earrings (for hygiene reasons)

2. How to Initiate a Return or Exchange

  • Contact Us: Contact our customer service team at Contact@luxetrendvault.com or call us at (870) 247-3992 to initiate a return or exchange. Please provide your order number, the reason for the return or exchange, and the item(s) you wish to return or exchange.

  • Return Authorization: Our customer service team will review your request and, if approved, provide you with a return authorization number (RA#) and instructions on how to return the Products.

  • Packaging: Securely package the Products in their original packaging, including all original tags, labels, and accessories.

  • Shipping: Ship the Products to the address provided in the return instructions. You are responsible for paying the return shipping costs, unless the Products are defective or we made an error in fulfilling your order. We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for lost or damaged returns.

  • RA#: Clearly write the RA# on the outside of the package. Returns without an RA# may be refused.

3. Return Shipping Costs

  • Customer Responsibility: You are responsible for paying the return shipping costs, unless the Products are defective or we made an error in fulfilling your order.

  • Our Responsibility: If the Products are defective or we made an error in fulfilling your order, we will provide you with a prepaid shipping label.

4. Inspection and Processing

  • Inspection: Upon receiving your return, we will inspect the Products to ensure they meet the eligibility requirements outlined in this Policy.

  • Processing: If the Products meet the eligibility requirements, we will process your return or exchange within [Specify Processing Time, e.g., 7-10 business days] of receiving the Products.

5. Refunds

  • Refund Method: Refunds will be issued to the original payment method used to purchase the Products.

  • Refund Amount: The refund amount will be the purchase price of the Products, less any applicable shipping costs or restocking fees (if applicable).

  • Processing Time: Refunds may take [Specify Processing Time, e.g., 5-7 business days] to process and appear on your account statement.

6. Exchanges

  • Exchange Process: If you wish to exchange a Product for a different size, color, or style, we will process the exchange once we receive the returned Product and confirm that it meets the eligibility requirements.

  • Availability: Exchanges are subject to product availability. If the desired exchange item is not available, we will issue a refund for the returned Product.

  • Price Difference: If there is a price difference between the returned Product and the exchange item, you will be responsible for paying the difference, or we will refund you the difference, as applicable.

7. Damaged or Defective Products

  • Notification: If you receive damaged or defective Products, contact us immediately at Contact@luxetrendvault.com or call us at (870) 247-3992.

  • Resolution: We will work with you to resolve the issue, which may include providing a replacement, issuing a refund, or offering a store credit.

8. Restocking Fees

  • Applicability: We may charge a restocking fee of [Specify Restocking Fee Percentage, e.g., 10%] for certain returns, such as those that do not meet the eligibility requirements or are returned without an RA#.

  • Notification: If a restocking fee applies to your return, we will notify you before processing the refund.

9. Non-Returnable Items

As mentioned above, certain items are not eligible for return or exchange, including:

  • Customized or personalized items

  • Products that have been altered or damaged by the customer

  • Products that have been worn or used

  • Products purchased during final sale or clearance events (unless defective)

  • Earrings (for hygiene reasons)

10. Policy Changes

We reserve the right to modify this Policy at any time by posting the revised Policy on the Website. Your continued purchase of Products after the posting of revised Policy constitutes your acceptance of the changes.

11. Contact Information

If you have any questions about this Policy, please contact us at:

Luxetrendvault
1103 Meredith St
White Hall, Arkansas (AR), 71602
Hotline: (870) 247-3992
Email: Contact@luxetrendvault.com