REFUND AND RETURNS POLICY

Effective Date: December 10, 2024

At LUXETRENDVAULT, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free refund and return policy. Please read the following guidelines carefully.

1. Eligibility for Returns and Refunds

  • Timeframe: We accept returns and offer refunds within 30 days of receiving your order. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

  • Condition of Items: To qualify for a return or refund, items must be in new, unused condition with all original tags, packaging, and accessories intact. Items that have been worn, used, or altered in any way are not eligible for a return or refund.

  • Non-Refundable Items: Some items, including but not limited to personalized or custom-made products, gift cards, and sale items, are non-refundable and cannot be returned.

2. How to Return an Item

  • Return Request: To initiate a return, please contact our customer service team at Contact@luxetrendvault.com or call our hotline at (870) 247-3992. Provide your order number, reason for return, and details about the item you wish to return.

  • Return Authorization: Once we receive your return request, we will provide you with a return authorization and instructions on how to return the item. Please follow the instructions carefully to ensure the return is processed smoothly.

  • Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to return items. We are not responsible for lost or damaged returns.

3. Refund Process

  • Refund Method: Once we receive the returned item and confirm its condition, we will process your refund to the original payment method. Please note that it may take 5-10 business days for the refund to appear on your account, depending on your payment provider.

  • Partial Refunds: In some cases, if the returned item is damaged or not in its original condition, we may offer a partial refund.

4. Exchanges

We do not offer direct exchanges. If you would like to exchange an item for a different size, color, or product, we recommend returning the original item and placing a new order for the desired product.